Privacy Policy

Vivra Translator
Effective Date: 20 May 2026
Website: https://vivra.ai

Vivra Translator respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how Vivra Translator, operated by VIVRA INFORMATION TECHNOLOGY (“Vivra,” “we,” “us,” or “our”), collects, uses, stores, shares, and protects information when you use our website, mobile application, voice translation services, live conversation features, and related services.

By using Vivra Translator, you agree to the practices described in this Privacy Policy.

1. About Vivra Translator

Vivra Translator is a voice and text translation platform designed to support real-time two-way communication between different languages. The service may include speech-to-text, automatic language detection, translation, text-to-speech playback, live conversation mode, saved translation history, account features, and customer support.

Because Vivra Translator processes spoken audio, text, and translated content, some information you provide may include personal or sensitive information depending on what you say, type, upload, or share during use.

2. Information We Collect

We may collect the following categories of information.

2.1 Account Information

When you create or use an account, we may collect:

• Full name
• Email address
• Phone number, if provided
• Password or authentication credentials
• Profile preferences
• Selected languages
• App settings
• Subscription or plan information
• Account creation date
• Login and session information

We use this information to create your account, authenticate you, provide access to the service, manage preferences, and communicate with you.

2.2 Voice, Audio, and Speech Data

When you use voice translation, live conversation, or microphone-based features, Vivra Translator may process:

• Microphone input
• Voice audio
• Speech segments
• Detected language
• Speech-to-text transcripts
• Translated text
• Text-to-speech output
• Timing and turn-taking information
• Audio processing logs

Voice data is processed to provide real-time speech recognition, translation, and spoken playback.

Unless clearly stated otherwise inside the app, Vivra Translator does not intentionally use your live voice conversations for advertising or selling to third parties.

2.3 Text and Translation Content

When you type, speak, paste, or submit content for translation, we may process:

• Original text
• Recognized speech transcript
• Translated text
• Source and target languages
• Conversation context
• User corrections or edits
• Saved translation history, if enabled

You are responsible for the content you submit. You should avoid sharing highly sensitive, confidential, financial, medical, legal, or personal information unless necessary.

2.4 Device and Technical Information

We may collect technical information such as:

• Device type
• Operating system
• App version
• Browser type
• IP address
• Device identifiers
• Language settings
• Time zone
• Crash logs
• Performance logs
• Network status
• Error reports
• Security logs

This information helps us operate, secure, debug, and improve Vivra Translator.

2.5 Usage Information

We may collect information about how you use Vivra Translator, including:

• Features used
• Session duration
• Selected language pairs
• Number of translations
• App screens visited
• Button taps and interaction events
• Translation success or failure events
• Latency and performance metrics
• Subscription usage limits

We use this information to improve service quality, fix bugs, prevent abuse, and understand how users interact with the platform.

2.6 Payment and Subscription Information

If Vivra Translator offers paid plans, subscriptions, or in-app purchases, payment may be processed by third-party payment providers or app stores such as Apple App Store, Google Play, Stripe, or other payment processors.

We may receive limited payment-related information, such as:

• Subscription status
• Payment confirmation
• Transaction ID
• Plan type
• Renewal or cancellation status
• Billing country
• Last payment status

We do not directly store full card numbers unless explicitly stated and handled through a compliant payment provider.

2.7 Support and Communication Information

When you contact us, we may collect:

• Name
• Email address
• Phone number
• Message content
• Screenshots or attachments you provide
• Support ticket details
• Communication history

We use this information to respond to your questions, resolve issues, and improve our support process.

2.8 Website Cookies and Similar Technologies

When you visit vivra.ai, we may use cookies, pixels, local storage, and similar technologies to:

• Keep the website functioning
• Remember preferences
• Analyze website traffic
• Improve performance
• Detect fraud or abuse
• Understand marketing campaign performance

You can control cookies through your browser settings. Some features may not work properly if cookies are disabled.

3. How We Use Your Information

We may use your information for the following purposes:

1. To provide real-time voice and text translation
2. To convert speech into text
3. To translate text between selected languages
4. To generate spoken audio from translated text
5. To detect the spoken language within selected language pairs
6. To create and manage user accounts
7. To save preferences and language settings
8. To provide conversation history, if enabled
9. To improve translation quality and service performance
10. To debug technical issues and crashes
11. To prevent fraud, misuse, spam, and unauthorized access
12. To provide customer support
13. To process subscriptions and payments
14. To send service-related messages
15. To comply with legal obligations
16. To protect the rights, safety, and security of Vivra, users, and others
17. To develop new features and improve the user experience

We do not use your personal translation content to sell advertising.

4. AI, Speech, and Translation Processing

Vivra Translator may use artificial intelligence, speech recognition, translation, and text-to-speech technologies from our own systems and trusted third-party service providers.

These providers may process your audio, transcripts, translated text, and related metadata only as needed to provide the requested service, improve reliability, maintain security, or comply with their contractual and legal obligations.

Depending on the feature, your data may be processed by services such as:

• Speech-to-text providers
• Translation providers
• Text-to-speech providers
• Cloud hosting providers
• AI model providers
• Analytics and crash reporting tools
• Security and infrastructure providers

We aim to configure service providers in a privacy-conscious manner and limit the data shared to what is necessary for the service.

5. Audio and Conversation Retention

Vivra Translator is designed for real-time translation. In many cases, audio may be processed temporarily to produce transcripts and translations.

However, depending on your settings and the features you use, we may retain:

• Transcripts
• Translations
• Conversation history
• Support logs
• Diagnostic logs
• Error reports
• Usage metadata

If conversation history is enabled, your translations may remain available in your account until you delete them or delete your account.

If conversation history is disabled, we will aim to avoid storing conversation content except where temporary processing, security, debugging, legal compliance, or abuse prevention requires limited retention.

6. Legal Basis for Processing

Where required by applicable law, we rely on one or more legal bases to process your information, including:

• Consent: When you allow microphone access, enable optional features, accept cookies, or subscribe to communications.
• Contract: When processing is necessary to provide Vivra Translator and related account services.
• Legitimate interests: To secure, improve, debug, and operate the service.
• Legal obligations: To comply with applicable laws, regulations, court orders, or lawful requests.
• Vital or public interest: In rare cases where processing is necessary to protect safety or prevent harm.

You may withdraw consent where processing is based on consent, but this may affect your ability to use certain features.

7. Microphone Permission

Vivra Translator requires microphone access for voice translation and live conversation features.

You can allow or deny microphone access through your device settings. If microphone access is disabled, voice translation features may not work, but text translation features may remain available.

We only access your microphone when you actively use microphone-based features or when the app clearly indicates that listening is active.

8. Push Notifications

If you enable push notifications, we may send notifications related to:

• Account activity
• Subscription updates
• Service announcements
• Feature updates
• Security alerts
• Support messages

You can disable notifications through your device settings at any time.

9. When We Share Information

We do not sell your personal information. We may share information in the following situations:

9.1 Service Providers

We may share information with trusted vendors that help us operate Vivra Translator, including:

• Cloud hosting providers
• Speech recognition providers
• Translation and AI service providers
• Text-to-speech providers
• Analytics providers
• Crash reporting tools
• Payment processors
• Customer support tools
• Email and notification providers
• Security and fraud prevention providers

These providers are authorized to process information only as needed to provide services to us.

9.2 Legal and Safety Reasons

We may disclose information if required to:

• Comply with applicable law
• Respond to lawful requests
• Enforce our terms
• Protect user safety
• Prevent fraud or abuse
• Investigate security incidents
• Protect the rights and property of Vivra or others

9.3 Business Transfers

If Vivra is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, user information may be transferred as part of that transaction, subject to appropriate confidentiality and privacy protections.

10. International Data Transfers

Vivra Translator may operate globally. Your information may be processed in countries other than your country of residence, including countries where our cloud providers, service providers, or infrastructure partners operate.

Where required, we use appropriate safeguards for international transfers, such as contractual protections, data processing agreements, access controls, encryption, and other security measures.

11. Data Security

We use reasonable technical, administrative, and organizational measures to protect your information, including:

• Encryption in transit
• Access controls
• Authentication protections
• Secure cloud infrastructure
• Logging and monitoring
• Limited employee access
• Security reviews
• Abuse detection
• Data minimization practices

However, no digital service can guarantee complete security. You are responsible for keeping your account credentials confidential and notifying us if you suspect unauthorized access.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the service, comply with legal obligations, resolve disputes, enforce agreements, improve safety, and maintain business records.

Typical retention may include:

• Account information: retained while your account is active
• Translation history: retained until deleted by you or your account is deleted, if history is enabled
• Audio processing data: generally processed temporarily unless retention is required for a feature, debugging, abuse prevention, or legal reason
• Support messages: retained as needed for support and business records
• Payment records: retained as required by tax, accounting, and legal obligations
• Security logs: retained for a limited period to protect the service

When information is no longer needed, we delete, anonymize, or securely archive it.

13. Your Privacy Rights

Depending on your location, you may have rights over your personal information, including the right to:

• Access your personal information
• Correct inaccurate information
• Delete your information
• Request a copy of your data
• Restrict certain processing
• Object to certain processing
• Withdraw consent
• Opt out of marketing communications
• Delete your account
• Complain to a data protection authority

To exercise your rights, contact us at support@vivra.ai .

We may need to verify your identity before fulfilling certain requests.

14. Account Deletion

You may request deletion of your Vivra account by:

• Using the account deletion feature inside the app, if available; or
• Contacting us at support@vivra.ai

When your account is deleted, we will delete or anonymize personal information associated with your account, except where we must retain certain information for legal, security, fraud prevention, accounting, dispute resolution, or legitimate business reasons.

15. Marketing Communications

If you subscribe to marketing emails or promotional updates, we may use your email address to send you product news, offers, or updates.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us.

We may still send service-related messages, such as security alerts, payment notices, or important account updates.

16. Children’s Privacy

Vivra Translator is not intended for children under the age of 13, or a higher minimum age where required by local law.

We do not knowingly collect personal information from children without appropriate parental or guardian consent. If you believe a child has provided us personal information, please contact us at support@vivra.ai, and we will take appropriate steps to delete it.

17. Sensitive Information

Vivra Translator may process whatever information you speak, type, or submit. This means your translations could include sensitive information if you choose to provide it.

Please avoid submitting sensitive information such as:

• Government ID numbers
• Financial account details
• Passwords
• Medical information
• Legal case details
• Confidential business information
• Private family or personal matters
• Biometric or highly sensitive personal data

Vivra Translator is designed as a translation tool, not as a secure vault for sensitive records.

18. AI Accuracy and User Responsibility

Vivra Translator uses automated speech recognition, language detection, translation, and text-to-speech technologies. These technologies may not always be accurate.

Errors may occur due to:

• Background noise
• Accent or pronunciation differences
• Similar-sounding words
• Poor network connection
• Unsupported dialects
• Ambiguous phrases
• Context limitations
• AI or translation model limitations

You should review important translations before relying on them, especially for legal, medical, financial, immigration, safety, or emergency situations.

19. Third-Party Links

Our website or app may contain links to third-party websites, app stores, payment platforms, or external services.

We are not responsible for the privacy practices, content, or security of third-party websites or services. You should review their privacy policies before using them.

20. Cookies Policy

Vivra.ai may use the following types of cookies:

Essential Cookies

Required for website functionality, security, login, and service operation.

Preference Cookies

Used to remember settings such as language, region, or display preferences.

Analytics Cookies

Used to understand website traffic, performance, and visitor behavior.

Marketing Cookies

Used only where applicable to measure campaigns or show relevant promotions.

You can control cookies through your browser settings or any cookie consent tool provided on our website.

21. Regional Privacy Notices

21.1 UAE Users

If you are located in the United Arab Emirates, your personal information may be processed in accordance with applicable UAE data protection laws, including requirements relating to lawful processing, transparency, security, and individual rights.

21.2 European Economic Area and UK Users

If you are located in the EEA or UK, you may have additional rights under applicable data protection laws, including GDPR-style rights of access, correction, deletion, restriction, objection, portability, and withdrawal of consent.

21.3 California Users

If you are a California resident, you may have rights under applicable California privacy laws, including the right to know, delete, correct, and opt out of certain uses of personal information. Vivra does not sell personal information.

22. Do Not Track

Some browsers offer a “Do Not Track” signal. Because there is no consistent industry standard for responding to these signals, Vivra may not respond to them in all cases. You can still control cookies and permissions through your browser and device settings.

23. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we may notify you through the website, app, email, or another appropriate method.

The updated policy will show a new effective date. Your continued use of Vivra Translator after the updated policy becomes effective means you accept the updated policy.

24. Contact Us

For privacy questions, data requests, or complaints, contact us at:

Vivra Translator
Company:VIVRA INFORMATION TECHNOLOGY

Website: https://vivra.ai
Email: support@vivra.ai
Address: Dubai
Country: United Arab Emirates

25. Summary

Vivra Translator collects and processes information to provide real-time voice and text translation. This may include audio, transcripts, translations, account details, device information, usage data, and support communications. We use this information to operate, secure, improve, and support the service. We do not sell your personal information. You may request access, correction, deletion, or account removal by contacting us.